Safety is our foundation 🛡️

Community Safety Policy

Pinghug is an online messaging service for adults. This policy explains the age requirement, conduct that is not allowed, and how users can raise a safety concern.

Our Core Commitment

1. A safer experience by design

We expect members to communicate respectfully and to avoid conduct that puts other people at risk. No online service can guarantee that every interaction will be safe, so users should protect their personal information and stop conversations that make them uncomfortable.

2. Age requirements

Pinghug is intended for users who are 18 years of age or older. People under 18 must not create or use an account. If we become aware that an account is being used by someone under 18, we may restrict or remove the account and handle related information in accordance with applicable law.

3. Account and messaging basics

  • No Phone Numbers: Pinghug does not require phone numbers for account registration, helping members keep their phone number separate from their Pinghug identity.
  • Connection-based messaging: Where the service requires an accepted friend request, users should connect before using private messaging.
  • Username-Only Identity: Users interact using their chosen usernames rather than displaying a phone number.

4. Prohibited behavior 🚫

We strictly prohibit any behavior that threatens the safety or well-being of our users. This includes, but is not limited to:

  • Bullying, harassment, or hate speech
  • Grooming, predatory behavior, or inappropriate requests
  • Sharing of explicit, violent, or illegal content
  • Impersonation or attempting to bypass age restrictions

Accounts that violate these rules may be suspended or removed. Where appropriate or required by law, we may cooperate with relevant authorities.

5. For Our Community

Pinghug is intended for adults aged 18 and older. Members should protect their personal information and raise concerns about unwanted or inappropriate behavior through the support channels provided on the site.

  • Do not share passwords, financial information, or sensitive personal details with other users.
  • If a block control is available in the relevant area of the service, use it to stop unwanted contact.
  • Contact support to report harassment, abuse, illegal content, or other policy violations.
  • If someone appears to be in immediate danger, contact local emergency services.

6. How to report

🚩
Report a concern Contact Pinghug through the Support page and include relevant details. Do not include passwords or other unnecessary sensitive information.
✉
Support contact Use the official Support page to send a safety concern if you cannot resolve it through the service.
⚡
Review of concerns Provide clear information so the site operator can understand and assess the concern. A response time is not guaranteed.

Questions about safety?

We are always here to help. Reach out to our team anytime.

Contact Support ✦